Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

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The Consumer Contracts Regulations 2013 implemented the EU Consumer Rights Directive, establishing information requirements for consumer contracts and a 14-day right to cancel distance and off-premises contracts.

Pwyntiau allweddol

• 14-day cooling-off period for distance and off-premises contracts
• Pre-contract information requirements — trader must provide key information before contract is concluded
• Right to cancel without giving any reason within 14 days
• Refund within 14 days of cancellation
• Exceptions — bespoke goods, perishable goods, sealed goods for health/hygiene, digital content once downloading begins
• Ban on pre-ticked boxes for additional charges

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